Regulatory Bodies

The Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

https://www.tpos.co.uk/

Click here to view Complaints procedures form

Information commisioner's office

The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

https://ico.org.uk

Tenancy Deposit Protection Scheme

Under the provisions of the United Kingdom Housing Act 2004 every landlord or letting agent that takes a deposit for an assured shorthold tenancy in England and Wales must join a tenancy deposit scheme

More info on Tenancy Deposit Protection Scheme

CLIENT MONEY PROTECT

Client Money Protect (CMP) is a Government-authorised membership scheme for lettings and property agents in the UK to protect the client money such as rents and deposits received by our members. If your agent has CMP membership then you can rest assure that your money is protected and the agent is compliant with the current legislation.

It is a legal requirement for letting agents to join a client money protection scheme for the benefit of their clients, typically landlords and tenants, to safeguard money they hold on their clients’ behalf. In the event that the owners of the business misappropriate any of this money, landlords and tenants can contact us and make a compensation claim against the agent. If a genuine claim is accepted, the we will recompense the landlord and/or tenant and seek recovery from the letting agent or its owners.

www.clientmoneyprotect.co.uk

Click here to view the certificate

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